The Buzz

This is a wow!!!! The letter sent to Mr Nassetta from the guest was overwhelming.

Well done!!!! Thank you!!!

Sent: Thursday, January 17, 2019 5:17 PM
To: Jenn Libby
Subject: From Chris Nassetta
Importance: High

Good afternoon, Jenn. I wanted to share the attached letter and email below from Christopher Xxxxx regarding his recent stay at your property. It was so satisfying to read that he had such positive interaction with the team throughout his stay, and I was glad to hear that the thoughtfulness and attention to detail while he was recovering from food poisoning exceeded his expectations.

I hope you will share the attached letter with your team. I’d like to pass along my sincere thanks and appreciation to Candy in Housekeeping, Donna, Heather, Tarian, Alex, Sandy, and Mandy at the front desk, Tobi and Kim at breakfast, and the rest of the team for delivering world-class service and for their commitment to creating a memorable experience for every guest. I’d also like to applaud you for demonstrating the kind of leadership that teaches and motivates others. Way to go!

My best to all of you and wishing you much success in 2019.

Chris Nassetta
Hilton Worldwide
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Mustard Seeds and Values

I heard the priest in church talking about a mustard seed. The smallest of all seeds! But when nurtured it grows into a huge tree. I may have missed his point, but it got me thinking about the MCHG Purpose and Values.  I had the honor of sharing these at a state industry event with