I recently visited one of our hotels and was talking to the GM. She said how cool it was to be outside cleaning cars off with her associates. I was talking to another who said she keeps her snow pants handy so she can either shovel paths to guest cars or clear off cars. I have heard Kevin tell the story of one of his GMs who would do that in hopes of inspiring his team to do the same. Kevin, as a bellman, only took three days of watching his boss to realize he, too, should do it as well. But that example has stayed with I’m for life and he tells hundreds of people per year. I was inspired by these great people today!
So on my way to work on this blustery Saturday I thought I too, could put this feeling of inspiration to work. So I stopped at our Freeport Hampton, near my office, to clean off a few cars. I went in half way through to warm up and saw lots of associates who were surprised and smiling. One told me “Oh Yea, Gordon did that the last storm.” I became even more inspired and enjoyed seeing guests come out to a clean car.
I drove off feeling thankful for the leaders and associates who set the pace and make the Maine Course experience special. In fact I could tell another dozen sores of leaders and associates who do this on a regular basis.
Thank you all for inspiring me, the guy who is supposed to inspire you. We do have a very special group of people.