I recently visited one of our hotels and was talking to the GM. She said how cool it was to be outside cleaning cars off with her associates. I was talking to another who said she keeps her snow pants handy so she can either shovel paths to guest cars or clear off cars. I have heard Kevin tell the story of one of his GMs who would do that in hopes of inspiring his team to do the same. Kevin, as a bellman, only took three days of watching his boss to realize he, too, should do it as well. But that example has stayed with I’m for life and he tells hundreds of people per year. I was inspired by these great people today!
So on my way to work on this blustery Saturday I thought I too, could put this feeling of inspiration to work. So I stopped at our Freeport Hampton, near my office, to clean off a few cars. I went in half way through to warm up and saw lots of associates who were surprised and smiling. One told me “Oh Yea, Gordon did that the last storm.” I became even more inspired and enjoyed seeing guests come out to a clean car.
I drove off feeling thankful for the leaders and associates who set the pace and make the Maine Course experience special. In fact I could tell another dozen sores of leaders and associates who do this on a regular basis.
Thank you all for inspiring me, the guy who is supposed to inspire you. We do have a very special group of people.
I was reading this morning and loved this story…..Walt Bettinger, CEO of Charles Schwab, had 4.0 in college until he took his final in one course. He got the test which was a blank piece of paper. He turned it over and it, too was blank. The professor said to them, “I’ve taught you everything I can about business in these ten weeks, but the most important message, the most important question is this: What’s the name of the lady who cleans this building?” Derringer had no idea and failed the test, brining his grade to a B. It was the only B he received, but it was this one experience, that taught him to open to the world. From that point he didn’t look through people, even if they were doing a job that might be considered menial by some.
Inspired by the story, I walked into church this morning. The shy little man who passed out the papers at church looked at me and said good morning as he had for the last 7 years. I never said anything other than “Hi” before. Today I said, “Good morning, how are you? I have seen you here every week for years. My name is Sean.” He replied, “I am Bill,” with the biggest smile I had ever seen.
And I thought I was good this stuff but today I learned a valuable lesson. If our purpose, both personally and as a company is important, we need to do this kind of thing daily. “To Positively Impact Lives”
Will you join me in recognizing people? Vince, the Homeless guy who walks by your hotel? Bill at the entrance of Church? Sam, the parking lot attendant that Paul Lohnes delivers coffee to daily. Or that little old lady sitting on the bench by herself.
I used to have a coworker who laughed at me for my typos. I often typed “tanks” vs thanks. But after reading my Father’s Day book, I realized it wasn’t about the spelling. It was about saying “tanks.”
When was the last time you received a personal note from your boss at work? Better yet, at home! A note of encouragement or condolences from a coworker? I am thinking it may have been a while. Yes, texts, Facebook posts, emails…. all are OK. But going to the mailbox and seeing a handwritten note that someone personally wrote, it is heartwarming!
So let me challenge my friends at Maine Course. Make a point to send a note to someone who has “positively impacted your life”. Perhaps it’s to someone who works for you or by your side. Maybe it’s your boss. Then send one to someone else who impacted your life.
If 600 members of our Maine Course family do this, we will positively impact lives more than we will ever know. Take a minute and do it now. I also promise to continue to do it. Word on the street is it takes people 30 minutes to figure out what my notes say with my handwriting. But remember, its about the “tanks”!
We live and breath our values at Maine Course. In understanding and articulating the Maine Course Values, it was determined that fun needed to be included along with family, respect and integrity. “Fun makes the tedious bearable,” quote by Sean Riley.
Why is that so important? Studies show that laughter is contagious and binds people together. It releases endorphins that improve the immune system, reduce pain and protect us from stress. Having FUN while at work sounds like it provides the same benefits as working out. So let’s do it! Let’s all 500 MCHG Associates have fun today and make someone else smile while improving our health at the same time.
If the CEO of a company can wear a pink coat and dance all over Portland with some GM’s, you can do it to.
I was telling the story of MCHG and my career to a person close to me. I mentioned how tough it was, but how I learned so much.
I went through a bankruptcy of the former owner of the Freeport Inn, went through a purchase of the same hotel to Peter and Paul, survived a recession in the nineties, made it through 9/11 followed by another recession. We weathered the storm of divesting of our restaurants and those great people, another recession, to lead us to these good times.
But what I learned most, is that we can weather storms when we hold on to our values and beliefs. Integrity, Respect, Family and Fun are what allowed Maine Course to survive in tough times and prosper in the good.
Shoot, this Front Office Manager believed and had the sticktoitiveness to become President.
circa 1994 at the Freeport Inn Office
Believe in yourself! Live your values and you too will have a great future!